Exceeding Expectations

Posted by Heather Thompson on November 9th, 2012
Posted under Community Events, Cooperative News, Energy Saving Tips, Legislation and Regulation, Products and Services

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At Hendricks Power we strive to exceed your expectations every single day. We don’t want to do what you only expect us to do—provide you with affordable, safe, and reliable electric service. We want to go farther and do better, from providing superior member service to offering programs that help you save time and money.

Hendricks Power lineworkers provide the public face of our mission to exceed expectations. They routinely work in rough weather and put in long hours. But they do it gladly, because they care about doing an exceptional job for you.

We also have many people behind the scenes who make our co-op the best it can be. Our engineers continually explore new technologies to improve service reliability. Our billing department works to make bill pay easier and more convenient with programs like budget billing, e-bill, auto pay, etc.  Our member services representatives want to make sure you have a positive and satisfying experience when you call our office or stop by with questions.

And because we’re a cooperative, we have a special responsibility to support the communities we serve and exceed expectations there, too. That means we aim to improve the quality of life by being actively involved.         

Whether it’s a power outage or energy audit, a billing question or community event, we’re working hard to exceed those expectations every day.

If you hear from us, asking for you to participate in a member satisfaction survey, please do so. This way, we’ll know if we’re meeting your expectations, exceeding them, or need to improve in a specific area. Your feedback is important to us. You can always call our office at (317) 745-5473.

About Heather Thompson

Heather is the Communications Manager at Hendricks Power.